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FAQs

Have a Question About Your Order?

Our Customer Care team is Available M-F 9am to 5pm (Holidays Excluded). However you choose to reach us we do and will respond to you as fast as possible. We are here to provide the protection you need and answer any questions as soon as we can!

Call Us @ 833-578-7333

Email Us @ sales@purdefense.com

Chat With Us @ (Blue Icon Lower Left)

Or use our Contact Us form

How do I track my order?

You will receive an order confirmation via email or SMS text with your tracking information.  Or refer to your order confirmation for your order number and visit our Track Order Page

How much is shipping?

We ship your order FREE via UPS ground or USPS First Class Mail for orders over $50. For orders less than $50 we offer low flat rates of $3.50 to $8.00 depending on the weight of your order.

PurDefense also offers discounted flat rates for 2 day and overnight shipping so you can get the protection you need quickly.

We ship domestically to all US states and Canada.

All orders are shipped the same day as your order. Holidays may delay shipping. There is an estimation for your order arrival date on each product page. Most orders arrive within 1 to 3 days.

Returns and Exchanges

If you are not completely satisfied with your order and your product is still in its original condition please use our Return & Exchanges Portal

Sales Taxes

We collect sales taxes in our home state of Georgia. We do not collect sales tax for any other states at this time. We are required to notify you of your obligation to pay state sales and/or use tax in other states. This notice is expressly provided in order to comply with applicable state statutes.

If you are a tax exempt customer you can submit your order with taxes collected in Georgia. Then respond to your order confirmation and attach your exemption certificate within 5 business days and we will remove the sales taxes from your order.  Also you can contact our customer care team and we will set up your customer account with tax exempt status before you place your order.

Our Customer Care team is Available M-F 9am to 5pm

Ph: 833-578-7333 |  Email: sales@purdefense.com

Use our Contact Us form

Bulk Wholesale & Distributor Orders

PurDefense offers wholesale pricing to hospitals, re-sellers and distributors. We are trusted by hospitals to provide the protection you need in small and large quantities. Get in touch with us today to place your bulk order for masks, gloves, sanitizer, isolation gowns, wound care, ammo and more.

PurDefense accepts requests for purchase orders from corporations, governments, schools and other institutions. Please email your purchase order to sales@purdefense.com

We request that Purchase Orders provide a contact name and phone number, ship to and bill to address, and detailed product information. PO processing takes 1 - 2 business days on average as large orders require more time for processing & shipping. 

Absolutely.  We offer distributor pricing on large orders via purchase order with payment options of Wire, ACH or Check.  Please contact our Customer Care team to set up your bulk order with volume discount pricing and we will explain all options for payment and fast shipping.